If you would like to see the doctor or nurse at the surgery phone
0161 303 7200 or come into the practice to make an appointment.
We have some appointments available for booking on-line. If you would like to use this service then you will first have to register for Patient Access. Registering for Patient Access will mean that you will also be able to see information in your medical record such as test results, scanned documents, consultation notes etc. If you call in the surgery or ask at your next appointment we will print out a PIN document that you can use to register. PLEASE BRING ONE PHOTO ID AND ONE ADDRESS ID. Please note this only applies to age 16yrs and above and the PIN document has to be given personaly to the patient concerned.
Please help our staff to get you to see the right person at the right time. This will involve our reception staff asking about your reason for booking an appointment.
For example; approximately half of all appointments are taken up by patients who have conditions which will get better on their own and are not serious. These can often be managed by our chemist or by finding information from NHS Choices (self help website). Many appointments are booked to discuss letters, reports or ask about treatments and could be handled by our admin staff rather than take up a GPs time.
We also know that every day we will see someone who has a serious condition which is life threatening. They often wait to be seen and less seriously unwell people inadvertently make them wait. We have therefore trained our staff to politely enquire about the reason why you are booking an appointment. This way they can help you get to see the right person or offer advice, or even a phone call to help you manage your worries and illness quicker. Obviously if your condition is of a sensitive nature then our staff will not insist on an explanation. Just tell us it's personal.
Requests for same-day appointments
In order to make sure we are providing the right service to the right people, all morning requests for same-day appointments will have the opportunity to speak directly to a GP prior to booking the appointment. This will happen usually within an hour of your request. We guarantee a same-day appointment to all appropriate requests that are made in the morning. I'm afraid we cannot guarantee a same-day appointment if your request is made in the afternoon, but if you are worried, and there are no appointments left that day, our reception team will take your details and arrange for a GP to ring you.
Other ways of getting help rather than coming in to see the doctor
You may like to get help with a medical problem or query in ways other than coming to see the doctor. Many conditions and queries can be dealt with safely over the phone. There is also a range of health professionals other than the doctor who can help you.
If you feel you have a problem or query which can be dealt with over the phone and would prefer not to have to come into the surgery, you can request a telephone consultation. The receptionists will take your number and we would be happy to return your phone call the same day. If we feel it is not safe to deal with your problem on the phone they will always arrange for you to come into the surgery.
Things which can be dealt with by the doctors over the phone:
Advice about treating minor illnesses
Queries about hospital appointments
Queries about forms
Advice on medication (try our pharmacist for expert advice 338 6612)
- 'Morning after’ contraception
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and long-term conditions you may be seen more quickly.
The doctors and nurses at Lockside Medical Centre are aware that, as a patient, you can sometimes feel vulnerable. Whenever an intimate examination is carried out, it is our policy to provide a chaperone in the doctor's room.
If you feel you will need a chaperone then please feel free to make this known when you book your appointment. The chaperone will usually be one of our practice nurses, but if one is not available, it will be an experienced member of our reception staff.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.