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Contacting us about a medical or administrative issue

Click here to send us a message regarding non urgent medical conditions, sick notes or if you have a query about your care.  You can send photos. Your query will be looked at the same day, and we will get back to you within three working days. If a doctor or nurse needs to see you, we will get back in touch to arrange an appointment.

*Do not use this service for urgent medical problems*

Since the start of the Coronavirus pandemic we have taken steps to reduce the number of people who have to come to the surgery. We do not know who has the COVID infection as some people have no symptoms. As much as we like seeing our patients, the bottom line is we don’t want you coming to the surgery unless it is absolutely necessary.

All requests for medical help are initially dealt with by phone, or video consultation on the day of the request by our clinical team.  

In the meantime, please look at the advice on NHS Choices (

Emotional and practical support

Many people are finding coronavirus restrictions difficult. They may feel isolated, scared or low. Our Local Authority (TMBC) has a dedicated helpline 0161 342 8355 for anyone that is struggling or needs help. Please call if you are worried about someone who may be vulnerable and does not have the support of family, friends or neighbours.

Named GP

Every patient in our practice has a named GP. This is clearly recorded on your medical records. You can ask at any time, who your named GP is when you are dealing with the practice.

Online Services and access to your medical records.

Note: Requesting a repeat prescription, viewing your results and accessing your medical records are only possible if you are registered for 'Online Services' and use an App. (Please follow the links for information or call our admin team on 0161 303 7200.

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(Site updated 24/11/2020)
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website