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Appointments

**NEW Service**

You can contact us about a medical or administrative issue by clicking here.  It can help you to see the right person for treatment, and could save you a trip to the practice if we can answer questions by phone, video call, or email. 

Answer a few short questions and we will get back to you within the working day.  If submitted after 4pm we will get back to you the following working day.  

*Do not use this for urgent requests*

circled_dayRoutine appointments

If you would like to see the doctor or nurse at the surgery phone 0161 303 7200.

Please help our staff to get you to see the right person at the right time. This will involve our reception staff asking about your reason for booking an appointment. They have been trained to offer you advice and get you to see the right person as quickly as possible. 

Approximately half of all appointments are taken up by patients who have conditions which will get better on their own and are not serious. These can often be managed by our chemist or by finding information from NHS Choices (self help website). Many appointments are booked to discuss letters, reports or ask about treatments and could be handled by our admin staff rather than take up a GPs time.

Book on line

It is currently not possible to book an appointment on line.  All requests for help are triaged by our clinical team.

Requests for same-day appointments

In order to make sure we are providing the right service to the right people, all requests for same-day appointments will have the opportunity to speak directly to a GP prior to booking the appointment. This will happen usually within an hour of your request (on busy days it can be two hours). We guarantee a same-day appointment to all appropriate requests that are made in the morning.

Other ways of getting help rather than coming in to see the doctor

You may like to get help with a medical problem or query in ways other than coming to the practice. You can use our website to make an On-line medical query. Most of the time we can give you the correct information automatically, but if its more complex the system directs you to an on line query form, and that comes through to the doctors.

Many conditions and queries can be dealt with safely over the phone. There is also a range of health professionals other than the doctor who can help you, our local pharmacists are excellent and can help with many minor ailments.

CLICK HERE FOR ON-LINE QUERY

Telephone Advice

If you feel you have a problem or query which can be dealt with over the phone and would prefer not to have to come into the surgery, you can request a telephone consultation.  The receptionists will take your details and we would be happy to return your phone call the same day. On many occasions our admin team are able to help. 

Things which can be dealt with by the doctors over the phone:

  • Advice about treating minor illnesses

  • Queries about hospital appointments

  • Queries about forms

  • Advice on medication (try our pharmacist for expert advice 338 6612)

  • 'Morning after’ contraception

  • Follow up consultations

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and long-term conditions you may be seen more quickly.  During the COVID pandemic, the majority of their appointments are carried out over the phone.

Chaperones

The doctors and nurses at Lockside Medical Centre are aware that, as a patient, you can sometimes feel vulnerable. Whenever an intimate examination is carried out, it is our policy to provide a chaperone in the doctor's room.

If you feel you will need a chaperone then please feel free to make this known when you book your appointment. The chaperone will usually be one of our practice nurses, but if one is not available, it will be an experienced member of our reception staff.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. we'd prefer you to phone, but you can also email us lockside@nhs.net (make sure you identify who you are, and give your Date of Birth)

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website