You can contact us about a medical or administrative issue by clicking here. It can help you to see the right person for treatment, and could save you a trip to the practice if we can answer questions by phone, video call, or email.
Answer a few short questions and we will get back to you within the working day. If submitted after 4pm we will get back to you the following working day.
*Do not use this for urgent requests*
Routine and same day consultations
If you would like to see the doctor or nurse at the surgery complete an online request form or phone 0161 303 7200. (use our Home page for link)
Please help our staff to get you to see the right person at the right time. This will involve our reception staff asking about your reason for booking an appointment. They have been trained to offer you advice and get you to see the right person as quickly as possible.
Approximately half of all appointments are taken up by patients who have conditions which will get better on their own and are not serious. These can often be managed by our chemist or by finding information from NHS Choices (self help website). Many appointments are booked to discuss letters, reports or ask about treatments and could be handled by our admin staff rather than take up a doctor's time.
You can request a consultation from a doctor or nurse by filling in an online form or calling the practice. You currently cannot pre book face to face appointments on-line (Blood tests or Cervical screenings), so please call the surgery to book in.
Many conditions and queries can be dealt with safely over the phone. There is also a range of health professionals other than the doctor who can help you, our local pharmacists are excellent and can help with many minor ailments.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and long-term conditions you may be seen more quickly. During the COVID pandemic, the majority of their appointments are carried out over the phone.
The doctors and nurses at Lockside Medical Centre are aware that, as a patient, you can sometimes feel vulnerable. Whenever an intimate examination is carried out, it is our policy to provide a chaperone in the doctor's room.
If you feel you will need a chaperone then please feel free to make this known when you book your appointment. The chaperone will usually be one of our practice nurses, but if one is not available, it will be an experienced member of our reception staff.
Cancelling an appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. we'd prefer you to phone, but you can also email us email@example.com (make sure you identify who you are, and give your Date of Birth)